phone UK  astutium phone number UK +44.20.3475.2555
phone US  astutium phone number US +1.607.264.2555

article icon Can I have a VAT Invoice ?
Certainly ! You should have had an invoice sent to you automagically, as a PDF attachment, which...
article icon Can I pay monthly / quarterly / annually ?
With most of our packages a variety of payment terms are available.If in doubt or you have...
article icon Can I resell reseller accounts ?
Our web hosting control panels do not currently allow for sub-resellers. There are two options...
article icon Do you accept one / two / three year or longer pre-payments?
Yes, we accept multiple payment terms on most of our products and services. Monthly Quarterly...
article icon Do you charge VAT ? Who gets charged Value Added Tax (Sales Tax) ?
As a VAT registed UK Supplier, we are obliged by UK Revenue & Customs to charge VAT on all...
article icon Fraudulent Orders and Payment Charge-Backs
Fraudulent Orders & Payment Charge-Backs We use various credit reporting agencies and will...
article icon How can I renew/pay for my hosting account
Accounts are setup on an auto renew basis - of course payment still need to be made on the...
article icon How do I add a contact for support?
To add a contact on your account to allow them to raise support requests on your behalf the...
article icon How do I cancel / close my account?
For your security we only accept cancellations through authenticated online systems. If you...
article icon How do I cancel my FuturePay Agreement
To cancel the FuturePay agreement yourself log into the WorldPay Administration Server with your...
article icon How do I change my card details for my FuturePay Agreement
How To Change Card Details for Automated Card Payment (FuturePay) Log into the WorldPay...
article icon How do I change my contact details for my FuturePay Agreement
How To Change Contact Details for Automated Card Payment (FuturePay) Log into the WorldPay...
article icon How do I make a refund in Paypal
Log into the paypal main site Find the transaction and open it up Scroll down to find the...
article icon How do I make a refund via Worldpay
Log into Worldpay main site (select MOTO from the list) Click on payments Select the...
article icon How do I order Addons like more IP Addresses, extra Bandwidth/Transfer, additional Disk etc.
Adding additional features to your existing Products and Services can be done online through the...
article icon How do I renew my domain ?
Renewing a domain Login to the client portal, if you have lost your password this can be...
article icon How do I retrieve my Client Portal login details?
Recovering your Client Portal login details To recover your password Click the Request a...
article icon How do I transfer from Get British Business Online?
Many small-business owners have seen the "free offers" of Get British Business Online, and whilst...
article icon How do I update my billing/contact information?
To update your billing / contact informaiton log into the client portal.   Once logged in...
article icon How do I upgrade or downgrade my hosting account?
To upgrade or downgrade your hosting account first log in to the Client Portal.   Once logged...
article icon How to Change Service Password?
Login to the client portal at https://www.astutium.com/clientarea.phpSelect "My Services ,...
article icon I didn't get your welcome email - where has my signup email gone?
If you cannot find the initial emails sent in your mail inbox, please check your Spam or Bulk...
article icon I have forgotten my Worldpay password
If you have lost your Worldpay Password and need to update your card details.Go to the...
article icon Invoices
We operate an electronic invoicing system in accordance with VAT Notice 700/63. Normally, we...
article icon Late Payment Charges
All of our invoices are payable by the opening of UK business on the due date of the invoice...
article icon My cPanel account is over disk quota due to Other disk usage.
Mostly 'Other' when shown in cpanel are either:* Any backups you've set to auto-create through...
article icon Pro-forma Invoices - what are they and why do I need to pay it ?
Pro-forma invoices are sent out initially as we have been advised specifically by HMRC that as...
article icon Subscription charges - Card details change
If you have a FuturePay subscription set up against your card you can change the card details as...
article icon What is your address ?
You can contact us in many different ways - see https://www.astutium.com/company/contact-us.php
article icon What payment options do you accept ? How can I pay ?
We currently accept a number of payment methods: Credit Cards Visa MasterCard...
article icon What shall I do if I receive an email to say my card has failed
The e-mail that you received means that the card details we have on record for you, are no longer...
article icon Where can I get my invoices
You are able to see all your invoices/transactions through your client portal.Log in...
article icon Where do I send cheque payments?
For details on all payment methods accepted and any instructions needed see KB Article 'What...
article icon Why is my webpage/web site showing adverts instead of my pages ?
If your website is not displaying and is instead showing a variety of advertisements, the most...
article icon Will my order be secure and my card details safe ?
Yes the transactions are VERY secure. All transactions are handled by worldpay (The Royal Bank Of...
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