phone UK  astutium phone number UK +44.20.3475.2555
phone US  astutium phone number US +1.607.264.2555

folder icon Databases (24)
Articles about database creation, management, access and control.

folder icon e-Commerce (5)
Information about e-commerce and online payment solutions.

folder icon Email / Web Mail (80)
Information on your email and web mail hosting account.

folder icon Getting Started (11)
General answers and help on getting your new account going.

folder icon Scripting (21)
Articles and Hints on ASP, PHP, CGI/Perl and more.

article icon Why am I seeing a 500 Internal Server Error ?
The most common reasons for a web page to report 500 Internal Server Error are, in order:...
article icon Are there any BANNED SCRIPTS on Astutium Shared Servers ?
BANNED SCRIPTS on Astutium Shared Servers The following are scripts which either cause a great...
article icon Can i keep my domain with xyz registrar ?
Certainly, you may register and maintain your domain with whomever you choose. We would of...
article icon Cron Cheat Sheet
Many of our Hosting Services come with the ability to run scheduled tasks (known as crontabs) -...
article icon Disk usage quota reached what do I do now?
You have probably been getting emails saying that you are getting close to your disk usage limit...
article icon Do you offer dedicated IP addresses ?
Yes we offer dedicated IPv4 and Ipv6 addresses :) With our UK Business Hosting accounts you can...
article icon Do you offer fixed/dedicated IP Addresses for hosting and how much do they cost ?
Yes, we can offer a dedicated/fixed IP address for £5.00/m each. If you purchase an SSL...
article icon Do you offer telnet or shell access to hosting servers?
For security reasons we do not offer telnet or ssh (shell) access to any hosting accounts on...
article icon Do you offer Zend Optimizer / Zend Guard Web Hosting ?
Run Zend encoded php scripts and boost your website performance. Zend Optimizer support is...
article icon Handling Confidential Information
All information which we receive from a client or through our relationship with a client...
article icon How can I block people from specific IP Addresses so they cannot access my web site ?
To block certain IP Addresses from accessing your web site ... You can add the following to the...
article icon How Can I Secure OSCommerce?
1) Make backups of your database and site files. 2) Update to latest version.  Please note that...
article icon How can I transfer my hosting to you with no down time?
It is possible to transfer your hosting to us without suffering any downtime, please follow these...
article icon How do I access / read / delete my spam folder on CPanel ?
Accessing Spam filed by SpamAssassin Spam Assassin is an automated mail filter that uses a wide...
article icon How do I backup and restore my Website and databases ? How do I move my sites from my current host to Astutium?
If your old host is also using WHM/CPanel then there is a reasonably simple procedure to move...
article icon How do I change my hosts file? Or, how can I see my domain before DNS changes propagate?
To see your domain on our system before a DNS change takes effect,  edit your hosts file on...
article icon How Do I Create a RoR (Ruby on Rails) Application ?
To make your first RoR (Ruby on Rails) application in your Astutium Business, ECommerce or...
article icon How do I disable php for one account on a Linux server ?
To disable PHP for a single domain/account hosted on a Linux server, simply add the following...
article icon How do I get SSH / Shell access to my hosting plan ?
Clients on the Astutium::Hosts::Developer packages already have access to : compilers...
article icon How do I make directories browsable ? How to fix 403 forbidden errors .
How to allow the browsing of directories which do not have index.htm pages And a common solution...
article icon How Do I Reset My Joomla! Administrator Password ?
How to reset your Joomla! Admin Password .... First, you need to ensure the mysql password for...
article icon How do I transfer from Get British Business Online?
Many small-business owners have seen the "free offers" of Get British Business Online, and whilst...
article icon How do I update PHPList to use mysqli?
The distributed version of PHPlist uses a MySQL database and calls themysql functions, which are...
article icon How do I upgrade or downgrade my hosting account?
To upgrade or downgrade your hosting account first log in to the Client Portal.   Once logged...
article icon How do I use .RHTML (Ruby Included HTML) Files ?
The .rhtml is an extention for Ruby included in HTML The default extention for ruby is .rb If...
article icon How soon can my account be setup ?
For shared hosting services, our system will automatically activate your account and send you...
article icon How soon can you create my hosting account ?
Many of our systems are fully automated, so account creation is often near-instant when paid...
article icon How to access data about yourself (Accounts in your own name)
Requests for information held regarding accounts registered in your own nameIn accordance with...
article icon How to Change Service Password?
Login to the client portal at https://www.astutium.com/clientarea.phpSelect "My Services ,...
article icon I am unable to log on to my web site, is there a server problem?
It is possible but very unlikely that there is a problem with the service - our advanced constant...
article icon I can't see my site/access my email?
The most common reason you are unble to access your site/email is the IP address you are...
article icon Incoming Mail Spam Policy. Why am I not receiveing all emails sent to me ?
Spam Checking Policy All our incoming mail is now checked against the Spamhaus DNSBL lists which...
article icon May I upgrade at a later time?
Yes, you can easily upgrade your account at anytime. Simply click "upgrade" in the Client Portal...
article icon My CGI script is not working, what permissions do I need to set for them to function properly?
CGI scripts should be set to 755. Owner:Read/Write/Execute Group:Read/Execute...
article icon My cPanel account is over disk quota due to Other disk usage.
Mostly 'Other' when shown in cpanel are either:* Any backups you've set to auto-create through...
article icon My website is down...
My website is down.. In a unlikely event your website is down please do check the following a,...
article icon Requests for information on accounts not in your name
Requests for information held regarding an account not in your name We are unable to provide...
article icon What are MIME types and how do I add a MIME type to the server ?
MIME types are a standard way of specifying the type of a document. A web server uses MIME types...
article icon What are the exact specs of your hardware?
We do not disclose the full hardware specifications of our servers, as they are eachy...
article icon What are your name servers?
Every service has it's own nameserver settings, please ensure you use the nameservers appropriate...
article icon What do I need to do to get my Perl / ASP / PHP script to work ?
Before mosts script will run on a hosting server, it has to be uploaded into your /cgi-bin/...
article icon What happens if I exceed my allocated monthly bandwidth/data-transfer allowance?
You will receive an automatic email warning you that you have reached/exceeded 80% of your...
article icon What is PHP?
One of the world's most popular programming languages, included with every hosting account. PHP...
article icon What Ruby Gems are installed on the Ruby and Ruby on Rails (RoR) Developer Hosting plans ?
Ruby Version: 1.8.6 Rails Version: 2.0.2 The following Ruby Gems are installed as standard on...
article icon What version of APACHE are you running ?
Our current main version of APACHE is Server version: 2.0.54 Version Control As a general...
article icon What version of PHP are you running ?
Our current main version of PHP is Server version: 5.3.10 Version Control As a general rule,...
article icon When are my Web Stats updated ?
The statistics are updated from 3 A.M. GMT every day.
article icon Why doesn't my new webpages show in a browser ?
Problem: I've uploaded my website, but when I view in a browser I still see the original version...
article icon Why dont my JAVA / JSP pages work ?
Please note that JAVA/JSP is only available on certain server platforms and specified hosting...
article icon Why is my webpage/web site showing adverts instead of my pages ?
If your website is not displaying and is instead showing a variety of advertisements, the most...
article icon Why is register_globals off ? How can I turn php directive register_globals On ?
For security reasons, and to enforce good coding and script design, on all shared-hosting...
article icon Why must I continually update my Wordpress Application
Why must I keep upgrading my Wordpress application. As with any computer hardware or software...
Language: