phone UK  astutium phone number UK +44.20.3475.2555
phone US  astutium phone number US +1.607.264.2555

folder icon Managed Server Solutions (6)
Answers to questions about Managed dedicated server solutions.

folder icon Un-Managed Dedicated Server Solutions (8)
Answers to questions about unmanaged dedicated server solutions.

folder icon Virtual Private Servers (17)
Answers to your questions about VPS hosting.

article icon Basic Exim troubleshooting
Here are the basic SSH commands to assist in troubleshooting any suspected exim mail server...
article icon Can a VPS/Cloud Server be used as a Game Server
The simple answer is, yes.  However this largely depends on the resources available on your VPS...
article icon Can reverse DNS (rDNS) be set up?
Reverse DNS For Dedicated Server and VPS customers yes, reverse DNS (or rDNS) can be set up.You...
article icon Can you create a customised plan for me?
We have a large variety of Cloud VPS plans available, but unfortunately we cannot create any...
article icon Can you fix MySQL on my Unmanaged VPS or Unmanaged Root Dedicated-Server?
Please note the Unmanaged VPS and Unmanaged Root Dedicated Servers are supplied *unmanaged*, so...
article icon Error: LogFile parameter is not defined in config/domain file on CPanel/WHM Servers
LogFile parameter is not defined in config/domain file Setup...
article icon How can I BACKUP a MySQL database from the command line?
Performing a MySQL Database Dump From your SSH command prompt type ... mysqldump -u {username}...
article icon How can I RESTORE a MySQL database from the command line?
Importing a MySQLDUMP From your SSH command prompt type ... mysqladmin -u {username} -p...
article icon How do I Access MySQL Using SSH on Plesk Servers ?
To access the mysql command line on Plesk for Linux ... Connect to your server by SSH...
article icon How do I add an E-mail Account to Webmin (in Virtualmin) ?
Connect and login to your webmin control panel. Click on the Servers tab, and then...
article icon How do I Allow Remote Access to MySQL for Specific Users to My Virtual/Dedicated/Cloud Server
How to Allow Remote Access to MySQL Server for a User/IP/Database For your...
article icon How do I clear the exim sendmail statistics on CPanel / WHM ?
If the size of your eximstats database is getting large ( you can check the DB space usage using...
article icon How do I convert to MailDir Format from MBox (for IMAP) on Cpanel/WHM Servers ?
IMAP Allowsmultiple user access to the same mailbox, however as standard email servers work on a...
article icon How do I extract a .bz2 file ? How-tp unzip bz2 with bunzip2 ...
Handling .BZ2 Files bunzip-version-2 compressed archive If the file is a .bz2 you can extract...
article icon How do I force Statistics (Webalizer and AWstats) to run on Plesk Servers ?
Updating Webalizer and AWStats on Linux Plesk Servers from SSH The plesk control panel is...
article icon How do I install an FTP server?
Installing an FTP server on CentOS 5.x1) Login as the root user.2) Install the FTP server...
article icon How do I login to WHM after being blocked by cPHulk (root user)?
To gain access to your dedicated server/VPS WHM control panel after multiple login failures...
article icon How do I OPTIMISE all MySQL databases on my virtual / dedicated server?
Optimising All Databases You can optimise your databases using mysql as the root user with the...
article icon How do I REPAIR all MySQL databases on my virtual / dedicated server?
Repairing All Databases You can repair your databases using mysql as the root user with the...
article icon How do I reset my Root MySQL Password on Plesk Servers ?
To reset your MySQL password on Plesk for Linux ... Connect to your server by SSH At...
article icon How do I see what is running / listening / responding on a port ?
Checking what is running / listening / responding on port X Under *nix operating systems you can...
article icon How do I stop Cpanel reporting /usr/bin/crontab permissions are wrong. Please set to 4755.
If you get this message in CPanel when adding/ediiting/viewing the cron jobs ......
article icon How do I test / check my hard disk ?
Your server will periodically (at least once every 180 days) check the validity of your...
article icon How much is CPanel ? What CPanel licences do you offer ?
We work with a CPANEL authorised NOC partner, able to offer you discounted CPanel licences for...
article icon How much is Direct Admin ? What DirectAdmin licences do you offer ?
We are a Direct Admin authorised hosting partner, able to offer you discounted DirectAdmin...
article icon How much is HELM ? What Helm licences do you offer ?
Web Host Automation (HELM Authors) sold the control panel rights and code some years ago to...
article icon How much is Plesk ? What Plesk licences do you offer ?
We are a PLESK authorised sales partner, able to offer you discounted Plesk licences for both...
article icon How much is Windows ? What Windows licences do you offer ?
We are a MicroSoft SPLA partner, able to offer you discounted MS licences for Internal [on our...
article icon How to sort directories (folders) by size in Linux
Sometimes you need to find out what are the biggest directories taking up space on your hard...
article icon How to update CPanel/WHM from shell command line (SSH) ...
It is highly recommended to *ONLY* do your control panel updates from the shell, whilst you are...
article icon Linux How-To Monitor DD Progress Copying A Drive to a New One
Linux How-To Use DD to Copy A Drive to a New One There are times when it's necessary to migrate...
article icon Securing and cleaning the /tmp directory/partition on Cpanel/WHM servers...
stop all services which uses /tmp service httpd stop service mysql stop service chkservd...
article icon Set up SSH for use without a password?
Setting up SSH keys On your local machine type ssh-keygen -t rsa Follow the instructions for...
article icon Setting Up Basic Password Security
You will need to create a file called .htaccess [Note the DOT!] with the following content :...
article icon Useful links for Windows Plesk Servers ...
Windows Plesk Servers - QuickLinks SW-Soft (The Authors) http://www.sw-soft.com/en/ Plesk 7 for...
article icon What are the "Astutium Support Access" or "Astutium Customer Access" SSH Keys?
SSH Keys allow authenticated access to your dedicated server or VPS but without the necessity for...
article icon What are the default ports to open for a firewall ?
The 'standard' ports for services you may wish to open in your firewall are... FTP | Port 21...
article icon What are the exact specs of your hardware?
We do not disclose the full hardware specifications of our servers, as they are eachy...
article icon What are the lengths for Plesk usernames?
Plesk Control Panel username minimum and maximum lengths are as follows: Unix/Linux Parallels...
article icon What exclusions are there to your "Zero Downtime or Zero Invoice" SLA?
For clients on our Unmanaged services, our SLA is a credit of 1 day's value of the service for...
article icon What is A+B connectivity?
A+B Connectivity This means that each switch is connected to multiple routers via diverse...
article icon What is A+B power?
A+B Power This means that each server is connected to two power distribution units, with each...
article icon What ports should be open to run cPanel / WHM behind a firewall ?
We recommend the following ports are opened in your firewall to correctly use CPanel and WHM...
article icon Where are the User and Group details stored on my server ?
All Linux distributions should keep their user and group data files in the same place, usually:...
article icon Where does Parallels/Odin Linux Plesk control panel keep log files?
Parallels Plesk Control Panel for Linux maintains log files in multiple locations. The (usual)...
article icon Why do I get a cPanel / WHM Invalid License File Error Message ?
There are occassions when you log into Web Host Manager and are presented with an Invalid License...
Language: