phone UK  astutium phone number UK +44.20.3475.2555
phone US  astutium phone number US +1.607.264.2555

article icon Access Request Template - PremierDC.UK.London.2HQ
For all access requests ,please complete the following and paste into your ticket... Name of...
article icon Can I ping or traceroute an IP address on your network ?
Yes, please use operations.astutium.com aka 95.128.48.233 (or 2001:4bf0:1:0:101:0:5:10 using...
article icon Can I test the speed to your network ?
Of course! See our "Our Network" page for full details.
article icon Datacentre WiFi Acceptable Use Policy
Acceptable Use Policy Definitions In this Acceptable Use Policy references to our "Network"...
article icon Do you have speed test files that I can download ?
Yes, we do. Please go to http://speedtest.statichost.co.uk to download our speed test files.
article icon How do I get to your London DataCentre (datacenter) ?
How to get to our Primary London DC @ Astutium PremierDC (2HQ) Astutium LtdPremier DC2 Harbour...
article icon How do I run a traceroute on a Mac OS X?
To run a traceroute on Mac OS X, you must first open the Terminal application.  This can be found...
article icon How frequently do you backup the data on your servers ?
We make daily backups of server configuration files to our SAN, as well as daily, weekly and...
article icon How long should it take DNS to propagate throughout the Internet ?
DNS Propogation can be anywhere between 12 to 96 hours, depending on the frequency that ISPs...
article icon Procedure for Access to Data Centre
NO ACCESS WILL BE GIVEN TO ANYONE WITHOUT PRIOR NOTIFICATION, UNLESS IT IS THE EMERGENCY SERVICES...
article icon What are the types of RAID ?
Various levels of RAID exist... RAID0 - Span Adds the capacity of the disks together to make 1...
article icon What exclusions are there to your "Zero Downtime or Zero Invoice" SLA?
For clients on our Unmanaged services, our SLA is a credit of 1 day's value of the service for...
article icon What is A+B connectivity?
A+B Connectivity This means that each switch is connected to multiple routers via diverse...
article icon What is the typical load average on your shared hosting web servers ?
Typically we keep load on our servers at under 1.00.At certain times (during log-rotate,...
article icon What is your address ?
You can contact us a number of ways : https://www.astutium.com/company/contact-us.php
article icon What version of MySQL are you running ?
Our current main version of MYSQL is Server version: 5.5.35 Version Control As a general rule,...
article icon What version of TOMCAT are you running ?
Our current main version of TOMCAT is Server version: 6.0.35 Version Control As a general...
article icon Where do you Peer ?
Astutium Ltd (AS29527) have an extensive peering setup, as well as purchasing Partial Transit to...
article icon Where have my transit/bandwidth graphs gone ?
Direct access to bandwdith graphs and Cacti has been replaced and is no longer available....
article icon Where is your data centre (datacenter) located?
We operate out of multiple POPs Our main DataCentre is the OthelloSuite, IPHouse 2, London...
article icon Who are the Regional Internet Registries (RIRs) ?
IANA has delegated the issue and management of IP Addresses to Regional Internet Registries -...
article icon Who are your transits / network carriers?
We use multiple network carriers and internet exchanges for our connectivity. These include:...
article icon Who do I report ADSL / SDSL / Leased-Line faults to ?
If you have a fault with an Asutium Connect service, you shoudl in the first instance report them...
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