Articles - Frequently Asked Questions, Information, How-To's and Articles
Are your servers secure/safe?All Astutium shared servers are fully optimised and secured against all of the latest threats, as...
Can I get BroadBand where I am ?There are a number of factors that will determine whether you will be able to take get an ADSL...
Can I have my own private nameservers?Yes, we provide all of our resellers with the option of private nameservers ! Please order the...
Can i keep my domain with xyz registrar ?Certainly, you may register and maintain your domain with whomever you choose. We would of...
Can I pay monthly / quarterly / annually ?With most of our packages a variety of payment terms are available. You can usually select to...
Can I purchase an SSL certificate from you ?Yes, we offer very affordable SSL certificates. These start from just £25/year. This price...
Can I resell reseller accounts ?Our web hosting control panels do not currently allow for sub-resellers. There are two options...
Can I run an IRC/BNC/eggdrop on my account?IRC and any IRC related services are strictly forbidden on the network. Any client found running...
Can you create a customised plan for me?We have a large variety of Cloud VPS plans available, but unfortunately we cannot create any...
Can you help / migrate my accounts / websites /emails / databases ? If you were a ... reseller with root access had a VPS were on a dedicated server using...
Do you accept one / two / three year or longer pre-payments?Yes, we accept multiple payment terms on most of our products and services. Monthly Quarterly...
Do you allow SSH access ?Yes, we allow SSH to your ... OpenVZ Virtual Private Servers (OVZ-VPS) Xen Virtual Dedicated...
Do you allow/support Secure Socket Layer (SSL) ?Yes, you can setup SSL on your account. To do this you need to first order (or upgrade to) a...
Do you charge VAT ? Who gets charged Value Added Tax (Sales Tax) ?As a VAT registed UK Supplier, we are obliged by UK Revenue & Customs to charge VAT on all...
Do you have speed test files that I can download ?Yes, we do. Please go to http://speedtest.statichost.co.uk to download our speed test files.
Do you offer 1 year .UK Domain Registrations ?Recently Nominet, the Registry for:.co.uk.org.uk.me.uk.ltd.uk.plc.uk.net.uk updated their...
Do you offer dedicated IP addresses ?Yes we offer dedicated IPv4 and Ipv6 addresses :) With our UK Business Hosting accounts you can...
Do you offer domain name registration services ?Yes we register domains :) Astutium Ltd are an Accredited Domain Registrar, with the best-value...
Do you offer fixed/dedicated IP Addresses for hosting and how much do they cost ?Yes, we can offer a dedicated/fixed IP address for £5.00/m each. If you purchase an SSL...
Do you offer telephone support?Telephone support is available for certain brands. Please understand that mostly you will be...
Do you offer telnet or shell access to hosting servers?
For security reasons we do not offer telnet or ssh (shell) access to any hosting accounts on...
Do you offer Zend Optimizer / Zend Guard Web Hosting ?Run Zend encoded php scripts and boost your website performance. Zend Optimizer support is...
Do you support JAVA applets & JSP servlets ?Yes, we offer TomCat based Java hosting services. Because JSP can be very server resource...
Do you support RUBY ? Do you support Ruby on Rails / RoR ?Yes, our CPanel 11.x based Business, E-Commerce and Developer Hosting packages support Ruby and...
Do your CPanel hosting accounts come with BoxTrapper ?At present we do not offer a BoxTrapper based spam prevention solution. BoxTrapper is based...
Does Astutium offer re-seller services?Yes, we have specific plans for each of the main services we offer. Please see: - Reseller...
Does your control panel allow for file uploads not using FTP ?Yes, business plans on most of our control panels have the facility to manage files through a...
FAQ: Why Have You Changed Bank Account ?We have recently updated our banking details and from 01/March/2023 have a new bank, new account...
How can I transfer my existing account(s) to your service ?The simple way to migrate an existing hosting account over to our services is Signup for the...
How can I transfer my hosting to you with no down time?It is possible to transfer your hosting to us without suffering any downtime, please follow these...
How do I get SSH / Shell access to my hosting plan ?Clients on the Astutium::Hosts::Developer packages already have access to : compilers...
How do I get to your London DataCentre (datacenter) ?How to get to our London City DC - Astutium Goswell Road (CL3G) Astutium Ltd3rd FloorCentury...
How do I order Addons like more IP Addresses, extra Bandwidth/Transfer, additional Disk etc.Adding additional features to your existing Products and Services can be done online through the...
How do I register a domain with Astutium?Domain registration Go to the Domain Checker. Enter the domain name and select the extensions...
How do I transfer from Get British Business Online?Many small-business owners have seen the "free offers" of Get British Business Online, and whilst...
How do I transfer my domain to Astutium ?Transferring your domain to Astutium This page has moved to ......
How do I upgrade or downgrade my hosting account?To upgrade or downgrade your hosting account first log in to the Client Portal. Once logged...
How do I Validate Details for my SSL certificate?IMPORTANT: To process your order, please complete: * SSL Subscriber Agreement * Certificate...
How frequently do you backup the data on your servers ?We make daily backups of server configuration files to our SAN, as well as daily, weekly and...
How many websites can I host with a reseller account?All servers, networks, ISPs and systems have limits - each hosting/reseller package comes with...
How much is CPanel ? What CPanel licences do you offer ?We work with a CPANEL authorised NOC partner, able to offer you discounted CPanel licences for...
How much is Direct Admin ? What DirectAdmin licences do you offer ?We are a Direct Admin authorised hosting partner, able to offer you discounted DirectAdmin...
How much is HELM ? What Helm licences do you offer ?Web Host Automation (HELM Authors) sold the control panel rights and code some years ago to...
How much is Plesk ? What Plesk licences do you offer ?
We are a PLESK authorised sales partner, able to offer you discounted Plesk licences for both...
How much is Windows ? What Windows licences do you offer ?We are a MicroSoft SPLA partner, able to offer you discounted MS licences for Internal [on our...
How soon can my account be setup ?For shared hosting services, our system will automatically activate your account and send you...
How soon can you create my hosting account ?Many of our systems are fully automated, so account creation is often near-instant when paid...
I didn't get your welcome email - where has my signup email gone?If you cannot find the initial emails sent in your mail inbox, please check your Spam or Bulk...
Is my fax compatible ADSL ?
FAX Machines work over the standard analogue part of a telephone line There is no reason why...
May I upgrade at a later time?Yes, you can easily upgrade your account at anytime. Simply click "upgrade" in the Client Portal...
Shared/Virtual Hosting Mailing Policy and Limits.Mail Limits SMTP/Outbound There is a 300 per hour email limit per domain. This limit is applied...
What are the benefits of ADSL based services for Home and Business ?ADSL based services allow Home Users to: download Speed. ADSL provides high-speed digital...
What are the exact specs of your hardware?We do not disclose the full hardware specifications of our servers, as they are eachy...
What are the types of RAID ?Various levels of RAID exist... RAID0 - Span Adds the capacity of the disks together to make 1...
What are your hours of operation?HostAssist.co.uk online support is available 24/7/365. The DataCentre is staffed 24/7 and...
What can I used my ADSL connection for ?
Connect::ADSL's high-speed connections with huge bandwidth allocations has the potential to...
What exclusions are there to your "Zero Downtime or Zero Invoice" SLA?For clients on our Unmanaged services, our SLA is a credit of 1 day's value of the service for...
What is A+B power?A+B Power This means that each server is connected to two power distribution units, with each...
What is ADSL ?ADSL, or Asymmetric Digital Subscriber Line technology is a means of transmitting digital...
What is Fantastico De Luxe ?Fantastico De Luxe is the leading auto installer for cPanel servers. It provides end users...
What is SHOUTcast ?SHOUTcast is a freeware audio streaming technology, devoped by Nullsoft (producers of WinAMP)....
What is Softaculous?Softaculous is a one-click auto installer for cPanel servers. It provides end users the ability...
What is the typical load average on your shared hosting web servers ?Typically we keep load on our servers at under 1.00.At certain times (during log-rotate,...
What is the typical load average on your web servers?Load is (generally speaking) the amount of work expected from a single thread on a single core of...
What is your typical support response time?Our average response time to a support ticket is under 1 hour. A resolution to the issue...
What Operating Systems are your servers using ?We operate a comprehensive range of systems, including all flavours of Linux and Windows. In the...
What payment options do you accept ? How can I pay ?We currently accept a number of payment methods: Credit Cards Visa MasterCard...
What Ruby Gems are installed on the Ruby and Ruby on Rails (RoR) Developer Hosting plans ?Ruby Version: 1.8.6 Rails Version: 2.0.2 The following Ruby Gems are installed as standard on...
What services on my BT line are incompatible with ADSL ?
ADSL service is not compatible with these BT services: Subscriber private metering 30k...
What types of scripting do you support ? What scripts can I use ?Astutium provides a comprehensive ramge of hosting services, offering every kind of operating...
What version of APACHE are you running ?Our current main version of APACHE is Server version: 2.0.54 Version Control As a general...
What version of MySQL are you running ?Our current main version of MYSQL is Server version: 5.5.35 Version Control As a general rule,...
What version of PHP are you running ?Our current main version of PHP is Server version: PHP5: 5.6.40 PHP7: 7.2.21 however we run a...
What version of TOMCAT are you running ?Our current main version of TOMCAT is Server version: 6.0.35 Version Control As a general...
Where is your data centre (datacenter) located?We operate out of multiple POPs Our main DataCentre is the Astutium PremierDC Suite, London...
Which applications can come with my Ensim hosting account ? Certain Ensim based packages come with the PowerTools including: Crafty Syntax Live Help 2.7...
Will ADSL affect my burglar alarm, monitoring service or security system ?
ADSL Services are not compatible with security / monitor / alarm systems. You should obtain a...
Will ADSL affect my normal voice telephone connection ? Voice telephone handsets work over the standard analogue part of a telephone line There is no...
