phone UK  astutium phone number UK +44.20.3475.2555
phone US  astutium phone number US +1.607.264.2555

Knowledgebase

Knowledgebase > Sales


article icon Are your servers secure/safe?
All Astutium shared servers are fully optimised and secured against all of the latest threats, as...
article icon Can I get BroadBand where I am ?
There are a number of factors that will determine whether you will be able to take get an ADSL...
article icon Can I have my own private nameservers?
Yes, we provide all of our resellers with the option of private nameservers ! Please order the...
article icon Can i keep my domain with xyz registrar ?
Certainly, you may register and maintain your domain with whomever you choose. We would of...
article icon Can I pay monthly / quarterly / annually ?
With most of our packages a variety of payment terms are available.If in doubt or you have...
article icon Can I purchase an SSL certificate from you ?
Yes, we offer very affordable SSL certificates. These start from just £25/year. This price...
article icon Can I resell reseller accounts ?
Our web hosting control panels do not currently allow for sub-resellers. There are two options...
article icon Can I run an IRC/BNC/eggdrop on my account?
IRC and any IRC related services are strictly forbidden on the network. Any client found running...
article icon Can I test the speed to your network ?
Of course! See our "Our Network" page for full details.
article icon Can you create a customised plan for me?
We have a large variety of Cloud VPS plans available, but unfortunately we cannot create any...
article icon Can you help / migrate my accounts / websites /emails / databases ?
If you were a ... reseller with root access had a VPS were on a dedicated server using...
article icon Do you accept one / two / three year or longer pre-payments?
Yes, we accept multiple payment terms on most of our products and services. Monthly Quarterly...
article icon Do you allow SSH access ?
Yes, we allow SSH to your ... OpenVZ Virtual Private Servers (OVZ-VPS) Xen Virtual Dedicated...
article icon Do you allow/support Secure Socket Layer (SSL) ?
Yes, you can setup SSL on your account. To do this you need to first order (or upgrade to) a...
article icon Do you charge VAT ? Who gets charged Value Added Tax (Sales Tax) ?
As a VAT registed UK Supplier, we are obliged by UK Revenue & Customs to charge VAT on all...
article icon Do you have speed test files that I can download ?
Yes, we do. Please go to http://speedtest.statichost.co.uk to download our speed test files.
article icon Do you offer 1 year .UK Domain Registrations ?
Recently Nominet, the Registry for:.co.uk.org.uk.me.uk.ltd.uk.plc.uk.net.uk updated their...
article icon Do you offer dedicated IP addresses ?
Yes we offer dedicated IPv4 and Ipv6 addresses :) With our UK Business Hosting accounts you can...
article icon Do you offer domain name registration services ?
Yes we register domains :) Astutium Ltd are an ICANN accredited domain registrar, with the...
article icon Do you offer fixed/dedicated IP Addresses for hosting and how much do they cost ?
Yes, we can offer a dedicated/fixed IP address for £5.00/m each. If you purchase an SSL...
article icon Do you offer telephone support?
Telephone support is available for certain brands. Please understand that mostly you will be...
article icon Do you offer telnet or shell access to hosting servers?
For security reasons we do not offer telnet or ssh (shell) access to any hosting accounts on...
article icon Do you offer Zend Optimizer / Zend Guard Web Hosting ?
Run Zend encoded php scripts and boost your website performance. Zend Optimizer support is...
article icon Do you support JAVA applets & JSP servlets ?
Yes, we offer TomCat based Java hosting services. Because JSP can be very server resource...
article icon Do you support RUBY ? Do you support Ruby on Rails / RoR ?
Yes, our CPanel 11.x based Business, E-Commerce and Developer Hosting packages support Ruby and...
article icon Do your CPanel hosting accounts come with BoxTrapper ?
At present we do not offer a BoxTrapper based spam prevention solution. BoxTrapper is based...
article icon Does Astutium offer re-seller services?
Yes, we have specific plans for each of the main services we offer.  Please see: - Reseller...
article icon Does your control panel allow for file uploads not using FTP ?
Yes, business plans on most of our control panels have the facility to manage files through a...
article icon How can I transfer my existing account(s) to your service ?
The simple way to migrate an existing hosting account over to our services is Signup for the...
article icon How can I transfer my hosting to you with no down time?
It is possible to transfer your hosting to us without suffering any downtime, please follow these...
article icon How do I get SSH / Shell access to my hosting plan ?
Clients on the Astutium::Hosts::Developer packages already have access to : compilers...
article icon How do I get to your London DataCentre (datacenter) ?
How to get to our Primary London DC @ Astutium PremierDC (2HQ) Astutium LtdPremier DC2 Harbour...
article icon How do I order Addons like more IP Addresses, extra Bandwidth/Transfer, additional Disk etc.
Adding additional features to your existing Products and Services can be done online through the...
article icon How do I register a domain with Astutium?
Domain registration Go to the Domain Checker. Enter the domain name and select the extensions...
article icon How do I transfer from Get British Business Online?
Many small-business owners have seen the "free offers" of Get British Business Online, and whilst...
article icon How do I transfer my domain to Astutium ?
Transferring your domain to Astutium You can either login to the client portal and click on...
article icon How do I upgrade or downgrade my hosting account?
To upgrade or downgrade your hosting account first log in to the Client Portal.   Once logged...
article icon How do I Validate Details for my SSL certificate?
IMPORTANT: To process your order, please complete: * SSL Subscriber Agreement * Certificate...
article icon How frequently do you backup the data on your servers ?
We make daily backups of server configuration files to our SAN, as well as daily, weekly and...
article icon How many websites can I host with a reseller account?
All servers, networks, ISPs and systems have limits - each hosting/reseller package comes with...
article icon How much is CPanel ? What CPanel licences do you offer ?
We work with a CPANEL authorised NOC partner, able to offer you discounted CPanel licences for...
article icon How much is Direct Admin ? What DirectAdmin licences do you offer ?
We are a Direct Admin authorised hosting partner, able to offer you discounted DirectAdmin...
article icon How much is HELM ? What Helm licences do you offer ?
Web Host Automation (HELM Authors) sold the control panel rights and code some years ago to...
article icon How much is Plesk ? What Plesk licences do you offer ?
We are a PLESK authorised sales partner, able to offer you discounted Plesk licences for both...
article icon How much is Windows ? What Windows licences do you offer ?
We are a MicroSoft SPLA partner, able to offer you discounted MS licences for Internal [on our...
article icon How soon can my account be setup ?
For shared hosting services, our system will automatically activate your account and send you...
article icon How soon can you create my hosting account ?
Many of our systems are fully automated, so account creation is often near-instant when paid...
article icon I didn't get your welcome email - where has my signup email gone?
If you cannot find the initial emails sent in your mail inbox, please check your Spam or Bulk...
article icon Is my fax compatible ADSL ?
FAX Machines work over the standard analogue part of a telephone line There is no reason why...
article icon May I upgrade at a later time?
Yes, you can easily upgrade your account at anytime. Simply click "upgrade" in the Client Portal...
article icon Search Engine Optimization (SEO)
We do not specialise in Search Engine placements and optimisation, but if required we can put you...
article icon Shared/Virtual Hosting Mailing Policy and Limits.
Mail Limits SMTP/Outbound There is a 300 per hour email limit per domain. This limit is applied...
article icon What are the benefits of ADSL based services for Home and Business ?
ADSL based services allow Home Users to: download Speed. ADSL provides high-speed digital...
article icon What are the exact specs of your hardware?
We do not disclose the full hardware specifications of our servers, as they are eachy...
article icon What are the types of RAID ?
Various levels of RAID exist... RAID0 - Span Adds the capacity of the disks together to make 1...
article icon What are your hours of operation?
HostAssist.co.uk online support is available 24/7/365. The DataCentre is staffed 24/7 and...
article icon What can I used my ADSL connection for ?
Connect::ADSL's high-speed connections with huge bandwidth allocations has the potential to...
article icon What exclusions are there to your "Zero Downtime or Zero Invoice" SLA?
For clients on our Unmanaged services, our SLA is a credit of 1 day's value of the service for...
article icon What is A+B power?
A+B Power This means that each server is connected to two power distribution units, with each...
article icon What is ADSL ?
ADSL, or Asymmetric Digital Subscriber Line technology is a means of transmitting digital...
article icon What is Fantastico De Luxe ?
 Fantastico De Luxe is the leading auto installer for cPanel servers. It provides end users...
article icon What is SHOUTcast ?
SHOUTcast is a freeware audio streaming technology, devoped by Nullsoft (producers of WinAMP)....
article icon What is Softaculous?
Softaculous is a one-click auto installer for cPanel servers. It provides end users the ability...
article icon What is the typical load average on your shared hosting web servers ?
Typically we keep load on our servers at under 1.00.At certain times (during log-rotate,...
article icon What is the typical load average on your web servers?
Load is (generally speaking) the amount of work expected from a single thread on a single core of...
article icon What is your typical support response time?
Our average response time to a support ticket is under 1 hour. A resolution to the issue...
article icon What Operating Systems are your servers using ?
We operate a comprehensive range of systems, including all flavours of Linux and Windows. In the...
article icon What payment options do you accept ? How can I pay ?
We currently accept a number of payment methods: Credit Cards Visa MasterCard...
article icon What Ruby Gems are installed on the Ruby and Ruby on Rails (RoR) Developer Hosting plans ?
Ruby Version: 1.8.6 Rails Version: 2.0.2 The following Ruby Gems are installed as standard on...
article icon What services on my BT line are incompatible with ADSL ?
ADSL service is not compatible with these BT services: Subscriber private metering 30k...
article icon What types of scripting do you support ? What scripts can I use ?
Astutium provides a comprehensive ramge of hosting services, offering every kind of operating...
article icon What version of APACHE are you running ?
Our current main version of APACHE is Server version: 2.0.54 Version Control As a general...
article icon What version of MySQL are you running ?
Our current main version of MYSQL is Server version: 5.5.35 Version Control As a general rule,...
article icon What version of PHP are you running ?
Our current main version of PHP is Server version: 5.6.31 but we run a variety of versions...
article icon What version of TOMCAT are you running ?
Our current main version of TOMCAT is Server version: 6.0.35 Version Control As a general...
article icon Where is your data centre (datacenter) located?
We operate out of multiple POPs Our main DataCentre is the OthelloSuite, IPHouse 2, London...
article icon Which applications can come with my Ensim hosting account ?
Certain Ensim based packages come with the PowerTools including: Crafty Syntax Live Help 2.7...
article icon Will ADSL affect my burglar alarm, monitoring service or security system ?
ADSL Services are not compatible with security / monitor / alarm systems. You should obtain a...
article icon Will ADSL affect my normal voice telephone connection ?
Voice telephone handsets work over the standard analogue part of a telephone line There is no...
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