What our clients say about Astutium Services
I am constantly amazed by the excellent customer support you provide. No expensive calls to premium rate numbers. Just support emails answered very quickly. Often within the hour. The way it should be!!
Keep up the good work
I'm frequently amazed by the speed of customer service responses from SimplyBeHosted (An Astutium brand). The support team go out of their way to help with problems, even if the problem is actually being caused by another company. As well as excellent service, they provide a really good range of features and allow users plenty of control. I use them for several websites and will definitely continue to do so!
— Sam Partington
[ www.samsolutions.co.uk ]
Astutium has been steadfast in its superb customer support over the last 3 (plus) years that I have been a client. Shelagh Shaw is always ready to help with any number of issues, and offers world-class support to her international clients (I am bi-contnental!)
[ Butterfly Films ]
I had problems with a couple of other hosts, who seem to delight in making it difficult to run Perl, but have two sites running very happily on www.simplybehosted.com
When I needed to copy a subset of one to another organisation we were able to set up a new domain for them and have everything working within hours.
The support service is much quicker and more helpful than one has a right to expect at this price.
— Richard Sage
For a person setting up a website for the first time the task can seem daunting, so I was extremely pleased with the quick responses to my queries and in simple language not technical jargon. I felt as if I had a friend guiding me through each stage and I was not afraid to ask even the most simple question. I would certainly recommend HostingBegins (an Astutium brand) to all levels of computer users who are setting up a website.
— Val Davenport
This is to express our deep gratitude for the excellent support provided by Cameron and Rob from the Abuse Department, regarding the domains stolen by hackers from us (at a different registrar).
The promptness, reasonability and mindfulness of the support provided was truly an amazing experience.
The actions of your team has strongly contributed towards trust and justice on the web.
We are most happy to keep the domains with Astutium, Ltd as per excellent support we have experienced.
With deep thanks and respect we remain.
— Ondrej Pastirik
[ www.slovakia.com ]
Many thanks for your help, which I now realise was above and beyond the call of duty!
— Iain Young
Simply brilliant. Being new at designing my site, the support I have received has been excellent.
— Chris Davies
[ www.chris-davies.com ]
Fantastic service, have had small problems and the support guys are always helpful without treating me like an idiot. Now have live chat and sorted out my last problem (thanks Chris!) in 5 minutes flat.
As a non technical person, its great to be able to talk to people that put things in terms you can understand.
There are cheaper hosting compan ies out there but Astrutium are well worth the small premium.
— Joe Mullane
[ Fresh2Door ]
I wanted a forum, a reasonably large website and some statistics. I chose Simply be hosted (An Astutium brand) because it had everything I needed. But when I got to the control panel, I was amazed! There are so many features, and everything is so easy! The forum installs itself, cgi scripts are ready and support is brilliant too! The price is good, this host has everything I could ever want, and I think I'll be keeping my domain here for as long as I need it!
[ Games-creation.com ]
I just want to say how glad I am to have found astutium.com. As a web designer, I have used many other hosting sites before and have never come across this level of customer service. Whenever I have had a problem, I have emailed to ask advice and always receive a very helpful reply straight away even at the weekends and late in the evening. I will always use astutium.com and will definitely recommend you to every other web designer I know.
Also ,the fact that I can use phpMyAdmin and other such programs all within an easy to use interface makes my life so much easier!
Big Big thank you!
— Hayley Smyth
I have found Hosting begins (an Astutium brand) a first class web hosting service Provider. Nothing is ever too much trouble and responses and resolutions are very quick and more importantly - useful! They are very helpful and offer exceptional customer service. I will be continuing to use their services for all current and future requirements.
— Ken Sayer
[ www.websitetributes.co.uk ]
I have been a customer of Hosting Begins (an Astutium brand) for a few years now, and in all that time, I can honestly say that I have never had any reason to complain about their service. They always respond promptly and courteously to any queries I may have about my account and websites, and are always helpful no matter how many times in the day I might have to contact them. Their packages are great value for anybody who wants to set up their own website, and the host of features they offer in the Control Panel are second to none! In short, they are truly a First Class web hosting company, and I would recommend them to anybody. A very big thank you to all the team for the excellent customer service you have provided me with over the years. I will certainly be coming back to you when I put up some more websites in the future!
- Updated 5/11/2008
Have been a customer of HostingBegins (an Astutium brand) now for a few years, and in all that time, I have found their services to be first class. In addition to the excellent web hosting packages they offer, their Customer Service is very reliable and prompt, and whatever problem or query you may have, their advisors always do their best to solve your problem.
I would certainly recommend HostingBegins (an Astutium brand) to anybody who is contemplating setting up a website. I would never go to any other company now, as I am perfectly satisfied with their services.
— Alan Toner
[ True Ghost Stories ]
I needed a webhost with decent specs and also with decent support. That's when I stumbled across Simplybehosted. I have never had such a helpful host, with services that meet my website's needs and also that have decent uptime.
I would certainly recomend you to anyone needing a decent host!
— Aaron Bennett
I've been using simply be hosted for almost a year now and I have to say I am extremely satisfied with what I've got. All my support requests so far have been answered within the hour, something I have not encountered anywhere else. I'll certainly not be changing host anytime soon. My web page is safe with simply be hosted.
— Aleksander Helgaker
We need our business critical software hosted reliably and securely. After using 2 other companies and being let down badly, we noticed a high quality of answers being provided by one of the support team from Astutium on our software company's forums. After some
communication we decided to make the move to Astutium and consequently, they have been factastic. They have been professional, fast and have taken a lot of the stress out of making such a move. We
rest secure in the knowledge that our crucial business systems are being run and managed in a reliable world class server environment.
Thank you Astutium.
[ Net Development Group ]
I just wanted to congratulate you on your very high level of customer service. As a web designer, I have never come across a web host like you. I was very impressed to receive replys to my emails instantly, even late in the evenings and even on sundays. From now on I will be using you to host all of my clients websites, as I am 100% positive that you will never let me down and will continue to provide me with what feels like a complete unique service. I recommend SimplyBeHosted (An Astutium brand) to everyone and dont think twice about using them. Thank you.
— Ross McIlwaine
Quickest resolution and reply in history.
— Prem shishodia
[ hottubedinburgh.co.uk ]
I am so pleased this has gone so smoothly, my encounters with Service providers in the past have been frustrating to say the least, no replies to support requests.. etc.. but this has been great. Thanks again for all your help, and efficiency with your services.
— Gary Wilson
[ DistraektRecords UK ]
Choosing anything on Internet is always a risk, particularly when it comes to solving problems or getting advice later on, but I can say that I have never regretted choosing Hosting Begins (an Astutium brand). The help that you get is absolutely second to none - how many other Internet-based services reply to you the same day ? And with a real personal reply, not just a pre-formatted answer. And if you need to reply back it's the same person that comes back to you. Here in France I have another site hosted with a local company - it costs me 10 times the price, has frequent down-time and the stats never work... I must be mad not to move it to Hosting Begins (an Astutium brand) - must get round to it soon!
— Martin Holmes
[ www.vendee-images.com ]
My apologies for not writing sooner to thank you for helping me sort out my website. I'm sure you're inundated with e-mails and you might not know what I'm talking about! Anyway, you solved my problems with the KTRX site and all is now well.
Thanks again and kind regards,
— Howard Fiddy
[ KTRX Productions ]
Many thanks to Rob for helping me decide on the best plan to upgrade to
for an aviation group website. The advice was very clear and tailored to
our needs and the response was very quick. Advice about upgrading online
was very useful and now I feel confident I'm doing the right thing and
know how to do it.
— Elizabeth Gatheral
[ www.nadag.org ]
Dealing with HostingBegins (an Astutium brand) has always been a pleasure, incredibly quick response to any and all of my issues. I have been using their services for a number of years and would never consider changing, even for a better price.
— Trevor Pascall
[ www.bitools.info ]
I can only agree with my colleague’s email sent to you on the 5th of this month. We are extremely impressed with your efficient hosting package and I wish to express thanks to your company. As we are a server based website, and intend to launch a database driven website in November your cost effective hosting package has proven to be most useful and proficient.
Again I would like to thank you and recommend your services to anybody looking into, or interested in using Simply Be Hosted as their server.
— Aaron Kirkhouse
I've used SimplyBeHosted (An Astutium brand) for 10 years or more, and have found them consistently excellent in terms of pricing, support, performance, reliability and the flexibility of the packages on offer. I've recommended SBH numerous times to other people, and am happy to continue to do so.
— Rob Lightbody
[ www.theqe2story.com ]
I have been using Astutium now for well over two years. They provided great help in moving my old server accounts over to my Astutium account which all went very smoothly!
On the odd occasion that I need to call for support, the matter is dealt with swiftly and professionally.
I would recommend Astutium as a hosting solution to anyone that asks.
Keep up the good work Astutium!
— Martin Granger
[ Your Web Designer ]
This must be the seventh year I've been with SimplyBeHosted (An Astutium brand)...which is clearly a mark of just how good the company is, and how reliable the hosting is. I have received consistently excellent service throughout this time; support issues are always dealt with incredibly quickly! cPanel is simply accessible, and allows you to fully and easily manage your domains, and all this is backed up by excellent support and at a sensible price. There aren't many things that I would unreservedly recommend, but SimplyBeHosted is undoubtedly an exception.
Thanks for a quality service.
We purchased the web site Sunday evening and 30 minutes later had access to it, simple fast. I managed to mess up a script, Monday, sent in a support request and bingo sorted within the hour. You guys know what customer care means, no problems in recommending you whatsoever.
— Nigel Jones
To be honest, the service that I have recieved from Simply be Hosted (An Astutium brand) is outstanding. Every query that I have had, website related or not, they have assisted me instantly (Within the hour) (No waiting for a reply like other companies). I would recommend Simply Be Hosted to anyone who wants peace of mind and excellent customer service.
Thank you to all at Simply Be Hosted for your outstanding service.
— Anthony Colley
Just wanted to take a moment to say a big thanks to you and your team.
Hosting Begins (an Astutium brand) have provided me with the best support I have ever encountered. And I wanted to say this to show my great appreciation for all you have done for me. I recommend Hosting Begins (an Astutium brand) to all my peers and clients. Thank you so much and keep up the good work!
— Melissa Wood
[ www.melissawood.co.uk ]
I am a web designer, and I researched hosting options extensively before deciding to try SimplyBeHosted more than 2 years ago. I was amazed by the high standard of their customer service, and really pleased with the Control Panel which allowed extensive management of the account. Since then, I have trusted SimplyBeHosted with all my client sites and I have never been disappointed yet.
Thank you for providing such a fantastic service and for always being so responsive.
— Vicky Etherington
[ www.azuremarketing.com ]
Thank you so much for this, it is much appreciated. I have limited
experience with web sites, and your service to us since September 2003
is second to none - it really is much appreciated. I would be happy to
recommend you to anyone. I have no idea whether the package could be
got cheaper elsewhere or not, but I am happy to pay this just for the
— James Gardner
The Hosting Begins (an Astutium brand) support is truly second to none. If I could give them 6 out of 5 stars I would.
They have surpassed my expectations in every and will be recommending them to everyone I know who wants to run their own website.
It makes such a change to have such fast reliable customer service. The web hosting is amazing too!
— Adam pike
[ motopike.com ]
I have been a customer of Hosting Begins (an Astutium brand) for many years now, and I can honestly say the team have been nothing but very helpful, in sorting out all my problems, and making sure the site is running at all times. Any queries I may have no matter what it is they will always sort it out for me. They are a first class web hosting company, and I couldn't run my business without them. Thank you team for the excellent service you provide me with. I will certainly recommend you to any one. They are the best. They offer great packages and great value for money. I would never go any where else. They are the best.
— Carol Gilby
[ www.mwstore.co.uk ]
Customer service totally exceeded my expectations, perfect reliability, excellent features, and a mighty fine price. Highly recommended!
— Richard Gardiner
I've been a customer at hosting begins (an Astutium brand) for many years now and while I've chopped and changed my broadband provider, my phone company and my TV supplier I've never shifted from Hosting Begins hosting packages.
At Hosting begins (an Astutium brand) I get more features for my money than anywhere else.
I've never had any problems that weren't of my own making, but when I made mistakes, or needed advice for my own customers' websites the customer service has been second to none, with immediate personal replies at ridiculous times of the day and night, from someone who really knows his stuff.
Hosting begins gives the impression of being a small personal organisation, causing the largest and most popular competition to hang their heads in shame.
— John McClean
[ WhitePark Acoustics ]
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