phone UK  astutium phone number UK +44.20.3475.2555
phone US  astutium phone number US +1.607.264.2555

article icon Basic Exim troubleshooting
Here are the basic SSH commands to assist in troubleshooting any suspected exim mail server...
article icon Cannot publish site with Frontpage Extensions, front page reporting incorrect password
Problem: I can no longer publish a site with Frontpage Extensions it says I have the wrong...
article icon Change control panel & FTP passwords
Change control panel & FTP passwords... Login to the client portal at...
article icon cPanel - How to use File Manager to upload html file
You can upload a html file directly using cpanel (if it's small and plain text) ... To upload a...
article icon Do you offer Zend Optimizer / Zend Guard Web Hosting ?
Run Zend encoded php scripts and boost your website performance. Zend Optimizer support is...
article icon Do your CPanel hosting accounts come with BoxTrapper ?
At present we do not offer a BoxTrapper based spam prevention solution. BoxTrapper is based...
article icon Error: LogFile parameter is not defined in config/domain file on CPanel/WHM Servers
LogFile parameter is not defined in config/domain file Setup...
article icon How to create a backup in Softaculous
Softaculous enables users with taking backups of the applications from the web-based interface....
article icon How do I access / read / delete my spam folder on CPanel ?
Accessing Spam filed by SpamAssassin Spam Assassin is an automated mail filter that uses a wide...
article icon How do I access my email account from my mobile phone / pda using WAP or GPRS ?
Note: Your device might use slightly different descriptions for some of the terms Firstly you...
article icon How do I access the CPanel control panel ?
Your CPanel control panel is accessed by a web browser at http://{domain}/cpanel i.e. if your...
article icon How do I automatically delete old emails on CPanel ?
HOW-TO Have your old email automatically deleted If you have a mailbox that is always going...
article icon How do I backup and restore my Website and databases ? How do I move my sites from my current host to Astutium?
If your old host is also using WHM/CPanel then there is a reasonably simple procedure to move...
article icon How do I backup and restore my Website and Databases.
Backup your site Login to your old cpanel and click "backup" Once in backup...
article icon How do I create a MySQL database in Cpanel ?
MySQL databases can be created through the cpanel control panel: Login to your control panel...
article icon How Do I Create a RoR (Ruby on Rails) Application ?
To make your first RoR (Ruby on Rails) application in your Astutium Business, ECommerce or...
article icon How do I customise the RVSiteBuilder template?
To use a custom logo on your RVSiteBuilder website. Log into RVSiteBuilder (located within...
article icon How do I forward my email to another address in CPanel / WHM ?
CPanel Email Forwarding In cPanel, email accounts which forward to another address are simply...
article icon How do I Import my Neomail Addressbook into Horde ?
Importing Neomail Addressbook into Horde It is a reasonably simple process to import a Neomail...
article icon How do I Import my Neomail Addressbook into SquirrelMail ?
Importing Neomail Addressbook into SquirrelMail It is a reasonably simple process to import a...
article icon How do I login to WHM after being blocked by cPHulk (root user)?
To gain access to your dedicated server/VPS WHM control panel after multiple login failures...
article icon How do I make directories browsable ? How to fix 403 forbidden errors .
How to allow the browsing of directories which do not have index.htm pages And a common solution...
article icon How do I move a MySQL Database from one host to another using phpMyAdmin ? Backup and Restore using phpMyAdmin.
How to Backup and Restore your MySQL Database using phpMyAdmin The following are the steps to...
article icon How do I reset my email password [cPanel] ?
To reset your cPanel password login to your cPanel account, this can be done via the client...
article icon How do I restore a Softaculous backup?
Following is the procedure to secure a backup in Softaculous 1 – Login to your cPanel...
article icon How do I set up an Autoresponder/Out of office to incoming emails on CPanel ?
Creating an Autoresponder Login to your webmail interface through http://{domain}/webmail...
article icon How do I stop Cpanel reporting /usr/bin/crontab permissions are wrong. Please set to 4755.
If you get this message in CPanel when adding/ediiting/viewing the cron jobs ......
article icon How do I transfer subdomains from Ensim Control Panel to CPanel/WHM ?
The ensim control panel systems and cpanel control panel have very different layouts / directory...
article icon How do I use SSI (server Side Includes) ?
Web pages that use SSI (server side includes) by convention should be named with the .shtml file...
article icon How to create custom error pages ...
To use your own custom error pages you must first create the html page(s) you want displayed ......
article icon How to Uninstall / Remove Applications with Softaculous?
Log into your Hosting Control Panel Click the Softaculous icon In the top menu, click the...
article icon How to update CPanel/WHM from shell command line (SSH) ...
It is highly recommended to *ONLY* do your control panel updates from the shell, whilst you are...
article icon How to upgrade a program installed with Softaculous?
Keeping your website applications up to date is extremely important. New versions of common...
article icon I can't see my site/access my email?
The most common reason you are unble to access your site/email is the IP address you are...
article icon I cannot access phpmyadmin via cPanel due to token mismatch
If you are unable to access phpMyAdmin from within cPanel we advise clearing your cookies.Please...
article icon Linux/Cpanel Files and Folders Permissions-suPHP
Files / Folders Permissions For security reasons, the permissions on the folders/directories in...
article icon Migration from DC-Hosting Windows to Astutium Linux plans
  Sign up for the new Linux hosting plan of your choice (Personal-2 is the equivalent...
article icon My cPanel account is over disk quota due to Other disk usage.
Mostly 'Other' when shown in cpanel are either:* Any backups you've set to auto-create through...
article icon My website is down...
My website is down.. In a unlikely event your website is down please do check the following a,...
article icon Setting up easy webmail (Horde) access on CPanel
Alternative ways of accessing webmail ... Our standard CPanel method of accessing the webmail is...
article icon What are Sub-Domains, Parked Domains and Add-On Domains ?
Subdomain On CPanel based systems, a subdomain is a method to map a hostname/url to a...
article icon What is Fantastico De Luxe ?
 Fantastico De Luxe is the leading auto installer for cPanel servers. It provides end users...
article icon What is MySQL?
Included on Personal-2 plans and above. The natural database of choice when working with PHP,...
article icon What is PHP?
One of the world's most popular programming languages, included with every hosting account. PHP...
article icon What is phpMyAdmin?
A must-have tool for anyone who uses MySQL databases. This excellent web application...
article icon What is the path to ImageMagick ? Where is ImageMagik ?
ImageMagick is a wrapper for the Linux GD Libraries, a suite of popular utilities for...
article icon What is the server path to my files ?
The path to your files will vary depending on the control panel you use... Plesk (linux)...
article icon What iWeb publication settings are needed to upload my site using FTP?
To upload your website from iWeb via FTP you will need to use the following Site Publication...
article icon What ports should be open to run cPanel / WHM behind a firewall ?
We recommend the following ports are opened in your firewall to correctly use CPanel and WHM...
article icon Where is the Form Mail (FormMail) Script ? How to use CPanel inbuilt form to email scripts ?
Included with every Astutium::Host CPanel web hosting plan is the free Form Mail CGI Script,...
article icon Why do I get a cPanel / WHM Invalid License File Error Message ?
There are occassions when you log into Web Host Manager and are presented with an Invalid License...
article icon Why does my PHP/MySQL based website / blob / forum / wiki show MySQL errors ?
There are some circumstances in which your MYSQL databases may become corrupt or tables not...
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